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IS SHIPPING FREE?
In order to continue to offer quality and affordable products, Shipping is currently free only on orders $150 and above
PROCESSING TIME : "When will my order ship?"
All orders are typically processed, verified, and shipped as quickly as possible within 1-3 business days or sooner depending on order backlogs and the season of the year. .
We are not responsible for orders lost in the mail, incorrectly supplied addresses, or unclaimed/refused packages. You may track your package using the supplied tracking number in your shipment confirmation email.
Shipping costs are calculated at check out. Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices.
International shipping is calculated by the weight of the order.
CHANGE OF ADDRESS
Please ensure that your billing and shipping addresses are correct prior to completion of your order. Due to cardholder security, we will no longer update shipping addresses.
UNVERIFIABLE ADDRESSES
Should we have problems verifying your address using the USPS tracking system, your order processing may be delayed. Please use the same formatting that the USPS uses when delivering your mail. Include apartment or suite Numbers and always make sure you are using the correct zip code and city.
'RETURN TO SENDER'
Packages that are 'returned to sender' due to incorrect shipping information provided by customer, will be issued a store credit minus shipping costs.
TRACKING SHOWS DELIVERED, BUT I DON'T HAVE MY ORDER WHAT SHOULD I DO?
Please contact your local USPS post office providing your tracking details. If your package is confirmed as lost or stolen, please initiate a Lost/Stolen package claim with UPS/USPS. We will not replace UPS/USPS confirming package(s) delivery.
ORDER CHANGES / CANCELLATIONS
We begin processing your order immediately upon receipt. For this reason, we will not be able to cancel or change your order once you have submitted it.
In-person pick-up is available as an option for customers in Phoenix AZ.
