Terms of service

RETURN TO SENDER'  

Packages that are 'returned to sender' due to incorrect shipping information provided by customer, will be issued a store credit minus shipping costs. 

 

TRACKING SHOWS DELIVERED, BUT I DON'T HAVE MY ORDER WHAT SHOULD I DO?

Please contact your local USPS post office providing your tracking details. If your package is confirmed as lost or stolen, please initiate a Lost/Stolen package claim with UPS/USPS. We will not replace UPS/USPS confirming package(s) delivery. 

 

ORDER CHANGES / CANCELLATIONS

We begin processing your order immediately upon receipt. For this reason, we will not be able to cancel or change your order once you have submitted it.

 

In-person pick-up is available as an option for customers in Phoenix AZ.

 

High Volume Times and Holidays:
When ordering for a special occasion or gift, please keep in mind possible post office delays, especially during high-volume times such as holidays.